2021年全國導游資格考試已經(jīng)結(jié)束了報名，完成報考的小伙伴就應(yīng)該抓緊時間學習備考了，接下來幫考網(wǎng)就分享一下英文面試問答，一起來看看吧。

導游服務(wù)1

Q: Upon the news that some change has been made, the tour guide hurried to the station to meet a tour group. When he arrived at the station, he found that the guests had been waiting outside the station for quite a long time and they were quite annoyed with that. What should the guide do with such a situation?

A:

1) Firstly, the tour guide should apologize to the tour group, tour leader and national guide.

2) Then the tour guide should explain the matter and express his sincerity to serve the tour group.

3) The guide should take actions to make up for the fault and try to win trust from the tourist.

4) As required by the case, the tour guide may make compensation for the tourists.

得知行程變動，導游急忙趕到車站去接旅行團。當他到達車站時，他發(fā)現(xiàn)客人們已經(jīng)在車站外面等了很長時間，他們對此很惱火。在這種情況下，導游應(yīng)該怎么做?

1) 首先，導游要向旅行團、領(lǐng)隊和全陪道歉。

2) 其次導游需向客人解釋說明，并表達自己為旅行團服務(wù)的誠意。

3) 導游應(yīng)采取措施彌補過錯，努力贏得游客的信任。

4) 根據(jù)情況需要，導游可以對游客進行賠償。

導游服務(wù)2

Q:

When the local guide is about to meet the tour group as planned, he got a call from the national guide that the group would not arrive until the next evening. How should the local guide deal with it?

A:

1) First, the local guide should contact the hotel and restaurant to cancel the accommodation for the day.2) The local guide should make arrangement for food, accommodation and transportation for the next day.3) Next, the local guide should make new schedule for the tour guide’s stay in the city and try reserve the original items.4) If it is difficult to keep the original project, the tour guide should try to retain the most representative and unique scenic spots.

地接導游正按計劃與旅游團會面時，他接到全陪導游的電話，說旅游團要到第二天晚上才能到達。地接導游該如何處理?

1) 首先，地接導游應(yīng)聯(lián)系酒店和餐廳取消當天的住宿。2) 地接導游應(yīng)安排次日的食宿和交通。3) 接下來，地接應(yīng)為全陪制定新的行程計劃，并盡量保留原項目。4) 如果原項目難以保留，地接應(yīng)盡量保留最具代表性和獨特性的景點。

導游服務(wù)3、4

3. A local guide went to the airport to receive an overseas group which has no accompany of a national guide. It not until checking in at the hotel did the guide found out that it was not the group that he was supposed to meet. Under such a circumstance, what should the guide do?

1) Firstly, the local guide should find out the cause for his mistake and try to contact the right group as soon as possible. He should also report the matter to the travel agency.2) If both of the two groups were the agents of the same travel agency, the tour guide may not change the tour group. Otherwise, the local guide should try to exchange the tour groups as fast as they can.3) At last, the local guide should explain the matter to the guests and make a sincere apology.

4. If the tourists lost his luggage on his trip to China, how should the guide handle the situation?

1) The guide should take the guest to report the lost to the airport and make registration.2) Before the luggage is found, the guide should help the guest buy some necessities.3) If the luggage hasn’t been found yet till the end of the tour, the tour guide should inform the airline company of the guest’s relative information.4) If the luggage is confirmed to get lost, the guest should ask the airline company for a claim.

3. 一位地接去機場接一個沒有全陪的海外團。直到在旅館登記入住時，地接

才發(fā)現(xiàn)他應(yīng)該接的不是這個團體。在這種情況下，導游該怎么辦?

1) 首先，地接應(yīng)該找出錯誤的原因，并盡快聯(lián)系正確的團隊。他還應(yīng)該向旅行社報告此事。

2) 如果兩個旅行團都是同一旅行社的代理人，導游無須更換旅行團。否則，當?shù)貙в螒?yīng)盡可能快地交換旅游團。

3) 最后，當?shù)貙в螒?yīng)向客人解釋并真誠道歉。

4. 如果游客在中國旅行中丟失了行李，導游應(yīng)該如何處理?

1) 導游應(yīng)帶客人到機場報失并登記。

2) 在找到行李之前，導游應(yīng)該幫客人買一些必需品。

3) 如果在旅游結(jié)束前還沒有找到行李，導游應(yīng)該通知航空公司客人的相關(guān)信息。

4) 如果行李被確認丟失，客人應(yīng)該向航空公司提出索賠。

以上就是2021年全國導游資格考試英文面試的題目分享，希望對各位考生有所幫助。要想順利通過面試，就要每天堅持做面對面導游介紹的練習，做到冷靜熟練地完成導游解說。