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首頁(yè)MBA考試題庫(kù)正文
  • 閱讀理解A
    題干:AnAsianengineerisassignedtoaU.S.laboratoryandalmostsuffersanervousbreakdown.AU.S.executivetellshisstaffhe’sgoingtotreatthemfairly—andcreatesdissension.AJapanesemanagerispromotedbyhisAmericanpresident,butwithinsixmonthsasksforatransfer.Eachofthesereal-lifecasesinvolvedpeoplewhowereregardedassuperioremployees,butwereill-equippedtocopewiththecomplexitiesanddangersofinterculturalmanagement.“Multinationalcompanieshavestudiedeverythingelse,nowthey’refinallylookingatculture”,saysCliffordClarke,founderandpresidentoftheCalifornia-basedIRIInternationalInc.“NevershowtheshoetoanArab,neverarriveintimeforapartyinBrazil,andinJapan,don’tthink‘yes’means‘yes’,”adviseU.S.consultantsLennieCoplandandLewisBrownGriggs,whohaveproducedaseriesoffilmsandabooktohelpmanagersimprovetheirinternationalbusinessskills.Butsimplylearningthesocial“dos”and“don’ts”isnottheanswer,accordingtothenewculturespecialists.Thepenaltiesforignoringdifferentthinkingpatterns,theypointout,canbedisastrous.Forexample,theAmericanmanagerwhopromisedtobefairthoughthewastellinghisJapanesestaffthattheirhardworkwouldberewarded,butwhensomeworkersreceivedhighersalaryincreasesthanothers,therewerecomplaints.“Youtoldusyou’dbefair,andyouliedtous,”accusedonesalesman.“Ittookmeayearandahalf”,sighedtheAmerican,“torealizethat‘fair’,tomystaff,meantbeingtreatedequally.”TheAsianengineerwhosufferedinAmericawasthevictimofanothermistakenexpectation.“HewasaccustomedtothewarmgroupenvironmentsotypicalinJapan,”saidhisU.S.manager.“Butinourcompany,we’reallexpectedtobeself-starters,whothriveonworkingalone.Forhim,itwasemotionalstarvation.He’smadetheadjustmentnow,buthe’dbehumiliatedifItoldyouhisname,that’sanotherculturaldifference.”TheJapanesemanagerwhofailedtorespondtohispromotioncouldn’tbringhimselftousethemoredirectlanguageneededtocommunicatewithhisBoston-basedsuperiors.“Iusedtothinkallthistalkaboutculturalcommunicationwasalogofbaloney,”saysEugeneJ.Flath,presidentofIntelJapanLtd.,asubsidiaryoftheAmericansemiconductormaker.“Now,Icanseeit’sarealproblem.Miscommunicationhasslowedourabilitytocoordinateactionwithourhomeoffice.”That’swhyIntel,withthehelpofconsultantClarke,begananinterculturaltrainingprogramthisspringwhichFlathexpectswilldramaticallyreducedecision-makingtimenowlostinmakingsuretheAmericansandtheJapaneseunderstandeachother.
    題目: Why did the Japanese staff complain to the American manager?()
  • A 、The American manager had lied to them
  • B 、The salary increases were insufficient
  • C 、Most staff had not received salary increases
  • D 、There was a misunderstanding of the word “fair”

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參考答案

【正確答案:D】

從文章第四段的例子可知,當(dāng)美國(guó)經(jīng)理許諾說要公平地對(duì)待日本雇員時(shí),他的意思是他們的辛勤勞動(dòng)會(huì)得到相應(yīng)的回報(bào),而日本雇員卻把公平(fair)理解為相同的待遇,因此出現(xiàn)了對(duì)不同工資增長(zhǎng)幅度的抱怨。故D項(xiàng)是本題答案。

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